Description

Every employee at Al Rostamani Group plays a role in making a real difference to the business and our customers. We care for our employees by offering them meaningful and purposeful work and an opportunity to grow, learn, contribute and succeed. Today, the Al Rostamani Group has come a long way since its birth in 1957. Our group has grown steadfastly with the guiding principles of Commitment, Care & Vision, alongside a strong sense of active involvement in the community. We are a well-diversified group, with a key presence in industries such as General Trading, Automobiles and Heavy Equipment, Travel, Foreign Exchange, Financial Services, Property Management, Construction, Infrastructure Development and Information Technology Services. Our Group employs approximately 2000 people from 41 different nationalities, which contributes to our multicultural and multi-national environment.

Al Rostamani Trading Company is the sole authorized distributor of Suzuki and Citroën across the UAE with Sales, Service and Parts outlets able to serve its customers throughout the country.

Job Purpose

The Business Analyst in the After Sales Department is responsible for analysing after sales data, identifying trends, and providing actionable insights to drive business growth. The role involves collaborating with cross-functional teams to enhance after sales performance, forecast trends, and support decision-making.

Job Responsibilities
• Analyze after sales data ( Service and Spare parts) to identify trends, patterns, and opportunities for growth.
• Develop and maintain dashboards and reports to monitor after sales performance.
• Act as window person for OEM for any forecast or actual reports or adhoc data needed.
• Liaise with Group IT and MIS on optimizing the reporting or system outputs for after sales data.
• Create accurate after sales forecasts based on historical data, market conditions, and industry trends for both services and parts verticals.
• Collaborate with Service manager, parts manager and workshop leads to develop data-driven sales plans and targets.
• Identify potential risks and opportunities to optimize after sales strategies.
• Work with the CRM team to enhance the use of customer data in after sales strategies.
• Act as a liaison between the after sales team and other departments, including marketing, finance, and Sales
• Present findings and recommendations to senior management and stakeholders.
• Track the achievement of after sales KPIs and targets, providing actionable insights for underperforming areas.
• Monitor branch performance and provide benchmarks against industry standards.

Job Requirements

Qualifications:

• Bachelor's degree in Business Administration, Data Analytics, or a related field.
• Advanced degree or certifications in Business Analysis, Data Science, or Sales Analytics are a plus.

Experience:

• 3-5 years of experience as a Business Analyst, preferably in the automotive or retail sector.

Proven experience in sales data analysis, forecasting, and process improvement.

At Al Rostamani Group, we seek talented people who work hard to achieve great things. We consider not only your skills and experience, but also your passion for the role, your desire to learn and how well you align with our core values of care, commitment and vision. If this position represents an opportunity you wish to pursue, we invite you to apply.